AI assistants for customer service and lead capture
Midvex builds and deploys custom AI chatbots trained on your products, services and FAQs — embedded on your website, WhatsApp, or internal helpdesk, so real questions get real answers instead of a dead end.
Trained on your business, not a generic script
Knowledge base training
Trained on your actual PDFs, website content, and FAQs — it answers with your information, not generic guesses.
Website & WhatsApp integration
Deployed as a website widget and/or WhatsApp Business assistant, wherever your customers already are.
Lead capture & qualification
Qualifies visitors and captures contact details in the conversation itself, not a separate form nobody fills in.
Handoff to a human agent
Escalates cleanly to a human when it should, with full conversation context carried over — no repeating yourself.
CRM ticket creation
Creates a ticket or CRM record automatically on escalation, so nothing gets lost between bot and team.
Monthly retraining
Retrained and tuned monthly as your products, FAQs, and real conversations evolve — not set up once and forgotten.
Where AI assistants add value
Customer Support
Answer FAQs, troubleshoot issues and reduce ticket volume.
Lead Capture
Qualify visitors, collect contact details and book demos.
Internal Helpdesk
IT support, HR policy lookups and document retrieval.
The service behind this package
The wider capability this package is scoped from.
Frequently Asked Questions
Ready to stop answering the same questions manually?
Tell us where you need it — website, WhatsApp, or internal — and we'll scope the build.